Trưởng nhóm Chăm sóc khách hàng

– Planning and implementation for whole Cartridge replacement and Happy 

call/Referral activities to support all of sales/marketing segment to reach company 

target. 

– Monitor daily workflow and ensures that correct procedures are followed 

– Responds to and resolves escalated issues and/or unique or complex requests from 

customers 

– Work closely with CRM/Operation team to improve workflow as well as report 

dashboard effectively 

– Support Marketing in customer survey progam 

– Proactive co-operate with Marketing to build up effective campaign for increasing 

cartridge replacement naturally 

– Take care of customer, maintain good relationship to increase customer satisfaction. 

– Calculate and allocate suitable scope of work for team member and ensure the manpower 

plan can meet the EU data base growth 

– Coaching customer service/soft skill for team member  

– Do weekly/monthly/yearly report as required 

– Other tasks are assigned by direct manager 

***Expected qualifications:

– University graduate 

– Have at least 3 years as Customer Service Leader role 

– Good communication/negotiation skill 

– Teamwork spirit 

– Good leadership skill 

– Can work with heavy workload in the rush time 

– Can use English in writing/report